Got a question?

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Setting up your Tree

Everything you need to know about setting up, editing and sharing your page.

Giving Gifts

All the info about making a donation and what happens afterwards.

Your Account

Having issues logging in or problems with your personal settings?

FAQs

  • How do I create an account?

    Follow this link and simply fill out the form provided.

  • Help! I can’t see my tree.

    In the top right corner click the Tree icon, then choose “View my Trees” to see your planted Tree(s).

  • When planting a tree do I need to specify a gift target?

    Setting a gift target when creating a tree is optional.

  • How do I let my friends and family know I have planted a giving tree?

    Its simple, just share your unique TreGiv pin code with your friends and family.

  • Do I need a UK bank account to withdraw my money after my campaign?

    Yes, TreGiv will only release funds to a verified UK bank account.

  • How long will it take to receive my money?

    Your funds should be in your bank account within 48 hours.

  • How much do you charge to plant a giving tree?

    It is totally free to plant a tree and create an account

  • How much does it costs to give a gift?

    It is free, TreGiv will not charge any money for gifts given.

  • How long can my campaign last?

    Up to 12 months

  • Why do I need to provide identification documents?

    TreGiv is an electronic wallet-based platform and as such is required to adhere to anti-money laundering and counter terrorism regulations.

  • How does TreGiv verify my documents?

    Our partner Lemonway uses the latest OCR-based tools (Optical Character Recognition) to automate the sending and control of documents, allowing a smooth and easy verification process.

  • What identification and proof of address documents can I provide?

    TreGiv accepts a Passport as identification and Council Tax Bill, Utility Bills, Bank Statement or Drivers Licence as proof of address.

  • How long does the KYC process take?

    Thanks to our unique system provided by Lemonway; your documents and details should be verified within 24 hours, but it can take up to 48 hours.

  • How do I report behaviour which I feel violates TreGiv’s Terms and Conditions?

    Click here to fill out a form to report any such concerns, please provide the tree code, name, and reason for reporting the individual to TreGiv.

  • What happens if the date of my event changes?

    Click here then fill out the form, provide your tree code and give us details about when the event date has changed to, and why the event date has changed.

  • What do I do if my event is cancelled?

    Click here then fill out the form, provide your tree code and details of why the event has been cancelled.

  • Your Personal Data

    TreGiv values your privacy and does not sell User personal information.

  • Your Financial Information

    TreGiv does not store your Bank account information or card numbers on our platform. Both are held securely within Lemonway’s platform, our payment provider.

  • Suspect there has been fraud on your account?

    Click here to fill out a form to report any such concerns, please provide the tree code, name, and reason for suspected fraud.